Returns & Exchanges

RETURNS & EXCHANGES

Soul Fantastic wants our customers to love every purchase they make. If you are not completely satisfied please contact us right away to let us know if this will be a return or if you prefer an exchange.

CONDITION FOR RETURNS AND EXCHANGES

  • Please email us first, state the reasons why you are unsatisfied with the products and proof of purchases confirmed by us.

  • Products must be returned within 28 days of purchase for domestic and international orders.
    When you return your item, please be sure to send it back in its original condition, unworn, unused undamaged and unwashed. The original tags/labels/original hygiene sticker(s) are attached and intact.

  • Products must be returned within 28 days of purchase for domestic and international orders.

  • When you return your item, please be sure to send it back in its original condition, unworn, unused undamaged and unwashed. The original tags/labels/original hygiene sticker(s) are attached and intact.

  • Please note – regrettably Soul Fantastic cannot offer exchanges, refunds on sale, discounted, and promotional items. It means the items that you do not pay the original RRP during the promotions. This applies to both Australian and International orders. However, this does not affect your statutory rights to receive a refund for faulty items. All returns will go through an assessment once they arrive back to Soul Fantastic HQ and we reserve the right to refuse any returns that don't meet the above conditions.

LOST OR DAMAGED ITEMS
All Soul Fantastic Wearable Art items are shipped with tracking and they are traceable during transit. Sorry but we cannot be responsible for items lost in the mail or damaged during transit. For this reason we carefully wrap all our items in plastic and send it in regular envelopes or boxes depending on your purchase. Soul Fantastic cannot be held liable for any items lost in transit.

HOW TO RETURN AND EXCHANGE

Please note Soul Fantastic does not offer free Domestic and International returns or exchanges. If you wish to return an item for a refund, the shipping cost shall be deducted from your refund and you agree to pay for the shipping for the exchange item(s).

Please send all returns to:

Attn: Sofan Chan

Soul Fantastic Artwear

C/O Post Office Dangar Island

NSW 2083 Australia